Shipping & Returns
Thanks for shopping at the Attic Door Home (www.atticdoorhome.com) If you are not entirely satisfied with your purchase, we're here to help.
Non-Returnable Items: Anything purchased with a coupon code of 20% or more is final sale. If you use a coupon code of 20% or more on a purchase, you may not return, exchange. No exceptions. Any item purchased with that discount is final sale. All clearance, marked downs, discounted items are final sale.
These Items Not Eligible for Refund:
- Gift Cards
- Custom Personalized Orders
- Clearance/Marked down/Sale items or items purchased with a coupon code or without
- Accessories such as jewelry, sunglasses, scarves You may not return an item if it is has been used, washed, damaged, worn, or if the tags are removed.
Returns: You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with price tag still attached. Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Order Errors/Damaged Items: We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 5 days from the day the order was received to report it as being damaged. We will not accept any error/damaged item(s) after this 5th day period for return. No exceptions. If you notice an item is defective and its been more than 5 days since delivery, we cannot replace the item. If the item is damaged during wear or during use we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it/use it, we cannot replace the item.
Our Return Address: The Attic Door 110 N. Main Elk City, OK 73644
Contact Us: If you have any questions on how to return your item to us, contact us.
Phone number: 580-243-3667
Store Hours: Monday-Saturday 10:00 a.m. - 6:00 p.m. (Central Time)