Shipping policy
Shipping Policy
Thank you for shopping with Bella Vita! We appreciate your business and want your order to arrive safely and in a timely manner. Please review the following information about our shipping and delivery procedures.
1. Order Processing
We strive to process and ship orders within three business days of receipt. Business days are Tuesday through Saturday, excluding store holidays and other announced closures.
Orders received outside our regular business hours, on Sundays or Mondays, or during holidays will be processed when business resumes.
During exceptionally busy periods or when unforeseen circumstances arise, processing may take longer. If we anticipate a significant delay with your order, we will make reasonable efforts to notify you.
2. Shipping Methods
We use Shopify’s shipping tools to help select appropriate shipping services and rates for our customers. Depending on the order, destination, package size, and available services, shipments may be sent through different carriers.
We select shipping options based on the needs of the shipment, available rates, and other relevant considerations. Available services may vary by destination and package.
3. Shipping Costs
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary based on the items ordered, package dimensions and weight, destination, and available carrier services.
4. Tracking Information
When tracking is available, tracking information will be provided through your shipping confirmation or other available order communications.
Please allow time for tracking information to update after a package has been shipped. Tracking scans and delivery updates are provided by the carrier and may not always reflect the exact time a package reaches its final destination.
5. Delivery Estimates and Delays
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier volume, holidays, transportation disruptions, and other circumstances beyond our control may affect delivery times.
Once an order has shipped, we cannot guarantee a specific delivery date. We will do our best to assist you if a shipping delay occurs.
6. Packages Marked as Delivered but Not Received
If your tracking information indicates that a package was delivered but you have not received it, we recommend taking the following steps:
● Check around your property, including porches, side doors, garages, and other possible delivery locations.
● Ask household members or neighbors whether they may have accepted the package.
● Review the carrier’s tracking details for additional delivery information.
● Contact the carrier to report the missing package.
If you are still unable to locate your order, please contact Bella Vita. We will make reasonable efforts to help investigate the situation and work with the carrier when possible.
The resolution of a missing package may depend on the carrier’s findings, the shipping service used, and any applicable insurance or claim requirements. We will review each situation individually.
7. Lost or Stolen Packages
If a package appears to be lost or stolen, please contact us as soon as possible so we can help determine the appropriate next steps.
Depending on the circumstances, we may contact the carrier, assist with a claim, or explore other available options.
Because shipping services and insurance coverage vary, reimbursement or replacement cannot be guaranteed in every situation. Each case will be reviewed individually.
8. Damaged, Defective, or Incorrect Items
We take care in preparing orders and want you to be happy with your purchase.
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within five days of delivery.
Please include your order information, a description of the problem, and photographs of the item and packaging when applicable.
We will review the circumstances and work with you to determine an appropriate resolution. Depending on the situation, this may include a replacement, refund, return label, or another reasonable solution.
Please retain the item and its packaging until we have had an opportunity to review the issue and provide instructions.
9. Shipping Restrictions
We ship to eligible addresses supported by the shipping services available for your order. P.O. Boxes and other eligible delivery addresses may be used when supported by the selected carrier and service.
If a shipping restriction prevents us from fulfilling your order, we will contact you to discuss the available options. If we cannot fulfill the order, we will arrange an appropriate refund.
10. Customer Responsibility
Please review your shipping address and order details carefully before completing your purchase.
If you discover an error in your shipping information, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional charges or other limitations may apply if a shipment must be redirected or reshipped.
11. Shipping Delays and Unforeseen Circumstances
Although we work to fulfill orders promptly, delays can occur because of weather, carrier disruptions, high order volume, holidays, or other unforeseen events.
We appreciate your patience and understanding. If a significant delay affects your order, please contact us so we can review the situation and help where possible.
12. Contact Us
If you have questions about shipping, delivery, or an online order, please contact:
Bella Vita
108 South Main Street
Elk City, OK 73644
Phone: 580-303-7325
Email: theatticdoorecok@yahoo.com
We appreciate your business and the opportunity to serve you. Thank you for shopping with Bella Vita!